At Anglicare Central Queenlsand we recognise that everyone has the right to respect and care without discrimination, and to be made aware of their rights and responsibilities.
You will be given information about services for which you are eligible. We believe the more informed you are, the better equipped you are to participate in and make decisions about the care or other services you receive.
You have the right to an advocate to assist you or represent you at any time. This may be a friend, family member, or an independent external agency.
We welcome people from culturally and linguistically diverse backgrounds. If you need assistance such as an interpreter to talk through your care with us, we know agencies that can help.
We believe that you are the best person to tell us how we can assist you to live your best life. We will include you in decisions that directly affect you.
We will treat all our dealings with you and any feedback you give us with privacy and confidentiality, and act in accordance with ethical principles, legislative requirements and best practice.
What we will do:
- Listen to you and work with you to achieve your goals
- Give you tools, resources and support information to help you meet your goals
- Refer you to another provider if we are unable to help
- Protect your personal information
- Encourage you to live to your fullest potential
- Offer you a friendly, professional and supportive environment
What we need you to do:
- Keep us informed of your details and notify us of any changes to your information
- Let us know if you are unable to attend appointments or meet your goals
- Respect our staff, property and other visitors to our premises
- Actively participate in any services or care plans, appropriate to your needs
- Tell us in you have a change that affects your ability to access our services or if you need to cease our relationship