Need help? Talk to us 1300 769 814

Feedback and Complaints

We recognise that everyone has the right to respect and care without discrimination, and to be made aware of their rights and responsibilities.

You will be given information about services for which you are eligible. We believe the more informed you are, the better equipped you are to participate in and make decisions about the care or other services you receive.

You have the right to an advocate to assist you or represent you at any time. This may be a friend, family member, or an independent external agency.

We welcome people from culturally and linguistically diverse backgrounds. If you need assistance such as an interpreter to talk through your care with us, we know agencies that can help.

At Anglicare Central Queensland, we believe you are the best person to tell us how we can assist. We will include you in decisions that directly affect you.

We will treat all our dealings with you and any feedback you give us with privacy and confidentiality, and act in accordance with ethical principles, legislative requirements and best practice.

Help Us Improve

So that we can provide the best possible service to you, we’re passionate about finding out what you think, how we’re doing, and where we can improve.

We are open to receiving feedback or complaints in relation to:

  • Quality of our services
  • Conduct of our employees
  • Potential non-compliance matters
  • Our policies and procedures
  • Our facilities or properties
  • Breaches of an individual’s privacy or rights
  • Any general concern, feedback or compliment not mentioned above

There are a number of ways you can contact us and tell us what you think:

Email us: feedback@anglicarecq.org.au

Call us: 1300 769 814

Write to us:
The Chief Executive Officer
PO Box 1394
Rockhampton QLD 4700